Refund policy

Last Updated: September 13, 2026

At E.D. TOITURES (operating via ra0gex-0c.myshopify.com), we take immense pride in offering premium bathroom essentials—ranging from waterproof, mould-resistant shower curtains and heavy-duty smooth-glide roller accessories to modern, space-saving mouthwash cup holders. We want you to be completely satisfied with your order. If you are not entirely happy with your purchase, our Return and Refund Policy provides a clear, seamless process to assist you.

1.1 30-Day Standard Return Window

We offer a 30-calendar-day return window, beginning on the date your tracking carrier marks the item as "Delivered." To qualify for a return:

  • Items must be unused, unwashed, and in the exact same condition that you received them.

  • Items must be in their original packaging, complete with all included hardware (e.g., shower curtain hooks, adhesive wall brackets, mounting pins, or track roller wheels).

  • Products must be free of any signs of installation, alteration, or damage caused by improper handling.

1.2 Hygiene and Non-Returnable Items

Due to strict hygiene, health, and sanitary standards concerning bathroom and oral care accessories:

  • Mouthwash Cup Holders & Tumbler Sets: Once the sealed outer protective wrap or sanitary packaging has been opened, mouthwash cup holders and tumblers cannot be returned, unless they arrived damaged or defective.

  • Customized or Final Sale Clearance Items: Products explicitly labeled as "Final Sale" or customized fixtures cannot be returned or exchanged.

1.3 Step-by-Step Return Process

  1. Initiate Request: Send an email to our support representative, Zohra Aaboud, at [email protected]. Please include your Order Reference Number, full name, detailed description of the reason for return, and clear photographs showing the product and packaging.

  2. Return Authorization (RMA): Upon reviewing your request (usually within 24–48 business hours), we will issue a Return Merchandise Authorization (RMA) code along with return instructions.

  3. Packaging: Pack the product securely in its original packaging to ensure it suffers no damage during transit. Write the assigned RMA code clearly on the package label.

  4. Shipment: Send your package to our designated physical logistics warehouse:

    E.D. TOITURES — Returns Department

    Warandelaan 137, 1800 Vilvoorde, Belgium

1.4 Return Shipping Costs

  • Customer Responsibility: Buyers are responsible for paying all return shipping costs, duties, and handling fees unless the return is due to an error on our part (e.g., incorrect item sent, defective hardware, or transit damage).

  • Tracking Recommended: We strongly recommend using a trackable shipping service or purchasing shipping insurance. E.D. TOITURES cannot guarantee or accept responsibility for return shipments lost or damaged in transit back to our Belgian facility.

1.5 Inspection, Processing, and Refund Refunds

  • Inspection: Upon arrival at our Vilvoorde warehouse, your returned package will be inspected within 3 to 5 business days.

  • Approval & Credit: Once approved, your refund will be processed back to your original payment method (e.g., credit card, PayPal) within 5 to 10 business days, depending on your card issuer's processing times.

  • Non-Refundable Fees: Original shipping charges (such as the $5.99 flat shipping fee applied on orders under $10.00 USD) are non-refundable.

1.6 Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery. If your shower curtain is torn, your roller accessories are missing components, or your mouthwash cup holder arrives damaged:

  1. Contact us within 48 hours of delivery at [email protected].

  2. Provide your order number along with photo/video evidence of the damage and shipping label.

  3. We will immediately arrange a free replacement or issue a full refund at no extra cost to you.